In these conditions the following terms shall have the following meaning: "The Company" means Cambrensis. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method when you place your order.
We use Shopify secure payment gateways; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary for us to fulfil your order. We do not store credit card details, nor do we share customer details with any 3rd parties.
For orders from outside of the UK you will be responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In this unlikely circumstance, we suggest that you track your parcel via your assigned courier and contact your local customs office for additional information.
Cancellations or Returns
We offer a 14 day returns policy from the date of delivery. In this instance all refunds exclude postage costs, customs and import duties. For full exchange and returns information, please see our Returns page here.
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Cambrensis will offer the customer refund of their goods plus shipping charges. Since products are limited-edition, it would be unlikely that an identical product was available to replace.
In no circumstances shall the liability of Cambrensis to the Customer under this condition exceed the invoice value of the goods.